Most questions asked are...

BEFORE MY TREATMENT

How can I book Appointments?

A: To book appointments via phone please call us at 973-584-8688, or follow the link ‘Appointments’ above to schedule online. A credit card is required at the time of booking to hold all appointments. Walk-ins will be accepted based on availability.

When should I arrive before my treatment?

A: Please arrive 15 minutes prior to your scheduled appointment. If you are late for a scheduled appointment, our company policy offers you two options: you may opt to shorten your treatment or you may reschedule, however please note a 50% cancellation fee will be charged.

What is your cancellation policy?

A: We understand that occasionally you may have to cancel an appointment with us. As a courtesy to our clients and staff, it is company policy to give a 24-hour notice of cancellation. Any cancellations under 24h to treatment time will result in a 50% charge for the scheduled treatment(s).

 

DURING MY TREATMENT

Are cellphones allowed?

A: To preserve the tranquility of the spa, we respectfully request that mobile devices be turned off when inside the spa. Calls (especially loud ones) may result in the cancellation of your appointment.

Are children welcome?

A: We have many clients who bring their children with them for treatment – and they love it! However, if your child will not receive any service, we would appreciate if you could refrain from bringing them (especially those aged 2-7) as they will become agitated and begin interfere with other clients. We appreciate your mutual respect in this regard.

How may I dress during treatment?

A: Our therapists are trained in the “art of draping” to protect your modesty throughout body treatments, and our client may undress to their comfort level. For body treatments, please arrive with comfortable clothing. For clients using Infra-Red sauna and receiving multiple treatments, robes and slippers are provided. Disposable undergarment is provided for body exfoliation treatments.

Where will my valuables be stored?

A: Your items will be stored in a personal basket within your treatment room. However, since Looma Spa is not responsible for your personal belongings, we would recommend to leave jewelry and valuables at home.

 

AFTER MY TREATMENT

What payment methods do you accept?

A: We accept credit cards (amex, visa, mc), Lotus Spa gift certificates, cash and personal check (after three visits). Spa finders are accepted towards spa treatments only and at a max of $100 only per visit is redeemable.

What about tips?

A: Industry standard for tipping is 15%-20%, but the amount you leave is completely at your discretion and satisfaction. We accept cash tips only.

Do you offer refunds?

A: We regret to inform that opened skin care products and all spa treatments are nonrefundable.

Can I purchase spa and care products at your location?

A: We carry Looma Spa Skincare, SkinCeuticals, Kneipp, Juara, SPA Ritual, Bella Lucce, OPI, Essie, Le Bebe Cosmetics and other gift boutique lines. Products can be purchased either before or most likely after your service, when our expert care providers will advise the best solution for your needs.

Where can I purchase gift certificates?

A: Gift certificates may be purchased at the front desk or from clicking the link ‘Gifts’ above.